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FAQ

Q: What is your return or exchange policy?
A: After an order has been placed, you will have 25 days from the date of delivery to return your unused product. Products must be in the original packaging and in the same condition as when you received it. Please visit our "Shipping and Returns" page and refer to the "Returns" section for exceptions, exclusions, and other important information.
Q: My promo code is not working. Why?
A: Promo codes are only eligible for a one time use per email account. Please ensure you have not already used the code under the associated account. Please note that when you are entering the promo code, to enter the code in the correct format. For ex: ABC123 is not the same as Abc123.
Q: My product shows it was delivered, but I do not see it. Where is it?
A: Please check the surrounding areas of your home (i.e. under the doormat, mailbox, garage, driveway entrance) or check with a neighbor. Some carriers mark item(s) as delivered before reaching your residence and are delivered by the end of business for that company. If you have not received your item within 24 hours after receiving the notification, please contact us.
Q: I placed an order, but it is passed the estimated delivery date. Where is my order?
A: Please check your tracking information to obtain updated information on the status of your shipment. Although your item was shipped from our warehouse in a timely manner, unforeseen circumstances might delay the carrier from delivering your item by the estimated delivery date. Please contact us if you have not received your item within 24 business hours.
Q: I received my order, but some or all of the items were damaged and/or missing. Can I get a replacement or a refund?
A : We apologize for the inconvenience. If you have received items that were damaged or missing, please contact us so that we may assist you immediately. You can also visit our "Shipping and Returns" page and refer to the "Refunds/Exchanges" section.
Q: How do I delete or deactivate my account?
A: Visit our "Contact Us" page and submit a request. Please include your name, email address, and state in the notes section the nature of your request.
Q: How do I reset my password?
A: From the "Homepage", in the upper right-hand corner, select "My Account". Under the Log In section, select forgot password and follow the next steps.
Q: Can I cancel or edit my order after it has been placed? Can I cancel or edit my order after it has shipped?
A: After you place your order and you need to make changes, please contact us immediately. Please note that we cannot guarantee that your request will be fulfilled depending upon the status of the order. Unfortunately, after your items have shipped, we can not make any changes to the order.
Q: How do I check the status of my order?
A: Once you log into your account, under the "Modify Account" section, select "View Orders".
Q: Who do I contact to ask a question, address a concern, or submit a compliment/compliant?
A: Please visit our "Contact Us" page. Please include your name, email address, and state the nature of your request. A member of our staff will contact you within three to five business days depending upon the severity of your request.
Q: How do I receive promo codes?
A: All Sharpe's Health and Wellness members will receive a Welcome promo code once they create an account. This code is valid for a one time use only. We promote various discount codes throughout the year during major holidays, customer appreciation days, and special flash sales events on the website, so please visit us soon for your next discount off of your favorite products.
Q: When will I receive my refund?
A: All eligible items will be refunded after it is received, inspected, and deemed eligible for return. The refund will be issued the original method of payment and processed immediately. Your refund will appear in your account depending upon the time frame set forth by your financial institution or credit card company. 
Q: Do you offer military, first responders, or student discounts?
A: Unfortunately at this time, we do not offer the current discounts. We do offer promotional discounts throughout the year for major holidays, customer appreciation, and flash sale events.
Q: What happens if my items are lost or stolen?
A:Please check the surrounding areas of your home, with a family member, or with a neighbor. Please refer to the tracking information of your order and contact the carrier company for further information or contact us for assistance.
Q: Do you ship internationally?
A: Yes. Please include the information under the shipping address section of your order to obtain any taxes or fees associated. 
Q: When will my order ship?
A: After your order has been placed, the information is sent to our warehouse for immediate processing. You will receive a confirmation email once the order has been accepted and ships. You can also view the order status under your account for further details.
Q: Why was my method of payment declined?
A: Please ensure that your billing address for the card being used and the information you enter on the website matches. Make sure the exact name on the card, sometimes including an initial, matches on the website. Please ensure your financial institution or credit card company has not blocked the transaction or placed a hold on your account. If you need further assistance please contact us. 
Q:Do you offer e-gift cards?
A: Unfortunately at this time we do not offer e-gift cards.

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